Most fractional CS consultants give you a strategy deck and leave. The Full Growth Accelerator is different. Two days per week, embedded in your team, with the authority to build, change, and lead — not just advise.
The Full Growth Accelerator combines all Tier 4 SuccessEngine™ monitoring with embedded fractional VP leadership — strategy, playbooks, QBR delivery, Executive Save execution, and direct involvement in your highest-value accounts.
All Tier 4 managed monitoring — weekly risk digests, real-time silence alerts, Integration Density tracking, and your Looker Studio dashboard — is included in every Tier 5 engagement.
The Success Engineer Framework™ — Review, Refine, Automate — applied to your actual CS function. Every process mapped to its correct operating mode. Written playbooks the internal team can execute.
Strategic business reviews designed, prepared, and delivered with you. Data-led narratives that connect CS performance to commercial outcomes. The QBR that makes CFOs and boards pay attention.
For accounts in Stage 2 Withdrawal or Stage 3 Exit Preparation, direct involvement in the save conversation. AI-prepared briefing. Human-led execution. The intervention that requires senior authority to work.
Team structure, segmentation model, hiring brief, CS Ops design, and tooling assessment. Building the function that scales with your growth — not the one that made sense when you had 20 accounts.
Quarterly board reporting designed around the metrics that matter to investors: NRR, Silence Tax exposure, Integration Density distribution, and churn cohort analysis. The CS narrative your board has been asking for.
A structured conversation to assess fit, agree scope, and confirm start date. Not a sales call — a genuine assessment of whether this engagement will deliver what you need.
Formal engagement documents confirming scope, deliverables, service days, fee, notice period, and data handling provisions. Sent within 24 hours of verbal agreement.
Systematic audit of your CS function's current operating motion — health scoring, playbooks, tooling, team structure, and the Automate-Augment-Anchor assessment of every major process.
Findings presented to you and your leadership team. Prioritised 90-day action plan. Immediate interventions for highest-risk accounts. Framework implementation sequencing agreed.
Two days per week embedded in your team — executing the roadmap, leading QBRs, running Executive Saves, developing the CS team's capability, and managing the SuccessEngine™ monitoring service in parallel.
The Full Growth Accelerator is not right for every company. It is specifically designed for the situations below — where fractional CS leadership delivers more per pound than any alternative.
Two days per week is the contractual commitment for the duration of the engagement. The specific days are agreed by mutual consent each week. If business needs change, the scope can be adjusted by written agreement.
That depends on where you are in your growth journey. For many Series A/B companies, Tier 5 fills the VP CS role completely for 12–24 months. When the time is right to hire permanently, we help you write the hiring brief and assess candidates.
The framework, methodology, and all associated tools remain the intellectual property of ThinkSuccess.net. You receive a non-exclusive licence to benefit from the framework during the engagement. The licence ends when the engagement ends.
Consider starting with the CS AI Transformation Sprint (Tier 3) — a fixed-fee 4–8 week engagement that delivers the Automate-Augment-Anchor audit and implementation roadmap. Many clients use the Sprint to build the internal case for a Tier 5 engagement, or to do the transformation work themselves with a lighter advisory retainer.
Book a 45-minute fractional enquiry call. We will assess fit, discuss your CS function's specific situation, and confirm whether and when we can start.
Not sure if Tier 5 is right for you? Start with the free audit — the findings will make the answer obvious.