Every tier is priced to deliver more than it costs — starting with zero. Your Silence Tax number is free. Everything else follows from what that number reveals.
| Feature | T1 — Free | T2 — £1,495 | T3 — Sprint | T4 — £997/mo | T5 — £4k/mo |
|---|---|---|---|---|---|
| Audit & Analysis | |||||
| Silence Tax™ calculation | ✓ | ✓ | ✓ | ✓ | ✓ |
| Risk map of at-risk accounts | ✓ | ✓ | ✓ | ✓ | ✓ |
| Integration Density scoring | Basic | ✓ Full | ✓ Full | ✓ Weekly | ✓ Weekly |
| 7-column deep analysis | — | ✓ | ✓ | ✓ | ✓ |
| Looker Studio dashboard | — | 14 days | — | ✓ Ongoing | ✓ Ongoing |
| Monitoring & Alerts | |||||
| Continuous monitoring | — | — | — | ✓ | ✓ |
| Weekly Risk Intelligence Report | — | — | — | ✓ | ✓ |
| Real-time silence alerts (Slack + email) | — | — | — | ✓ | ✓ |
| Advisory & Leadership | |||||
| Debrief / advisory call | 30 min | 60 min | ✓ Ongoing | Monthly | Bi-weekly |
| CS function redesign | — | — | ✓ | — | ✓ |
| AI implementation roadmap | — | — | ✓ | — | ✓ |
| Playbook architecture | — | — | — | — | ✓ |
| QBR leadership | — | — | — | — | ✓ |
| Embedded fractional VP | — | — | — | — | ✓ 2 days/wk |
| Commercial | |||||
| Commitment | None | One-time | 4–8 weeks | Monthly rolling | Monthly rolling |
| Cancellation notice | N/A | N/A | N/A | 1 month | 1 month |
| Data Processing Agreement | On request | On request | ✓ Included | ✓ Included | ✓ Included |
No. Our Blind Audit Protocol is designed specifically to function without PII. We require only an anonymised Account ID and numerical engagement signals. Your customer data stays with you.
No. We use a CSV-first, no-integration model. You export a structured file using our 7-column template and upload it securely. No OAuth, no API access, no system integration of any kind.
If our free 48-hour audit does not identify at least £15,000 in at-risk ARR in your portfolio, the audit is entirely at our cost — no obligation of any kind. We stand behind this because in 15+ years of CS work across EMEA and APAC, we have never seen a B2B SaaS portfolio without significant silent churn exposure.
The Sprint is a time-boxed transformation project with a defined end date and a tangible deliverable — the Automate-Augment-Anchor report and implementation roadmap. Tier 5 is an ongoing fractional VP engagement where Niki is embedded in your team two days per week. Many clients start with the Sprint and transition into Tier 5 for the implementation phase.
Yes. Both tiers require one calendar month's written notice to cancel. There is no minimum term and no penalty for cancellation. Your data is deleted within 30 days of your contract end date.
Start with the free audit. The findings will make the answer obvious. If you are not sure, book a 20-minute discovery call — Niki will recommend the right tier based on your specific situation, with no sales pressure.
The free audit costs you 10 minutes to prepare a CSV and 30 minutes to hear the findings. The Silence Tax number it produces changes every NRR conversation you have from that point forward.