Health scores tell you an account is dying once usage has already collapsed — by then the decision's been made. SuccessEngine detects Institutional Silence, the quiet disengagement that comes first, and tells your CS team which accounts to save, why, and exactly what they're worth.
Most tools tell you you're at risk. SuccessEngine tells you what you got back.
Every intervention is tracked from flag to outcome, so your recovered ARR, save rate, and live exposure are visible at renewal time — the moment it matters most. This is the number that justifies the line item: silent revenue you protected that no health score ever surfaced.
It surfaces the accounts a green health score is still hiding.
SuccessEngine scores your entire book daily for Institutional Silence — combining engagement decay, adoption, support signal, call sentiment and meeting responsiveness into one risk score. Accounts are ranked by Silence Tax™: the precise ARR exposed in each one. No more finding out at the renewal call.
A risk number nobody trusts gets ignored.
SuccessEngine shows the why behind every score — the risk decomposition, the sentiment read, and the CSM's own note in plain language — so your team knows whether it's a budget freeze, a departed champion, or quiet disengagement, and can act on the right play. Built on doctoral research into predictive churn modelling, not a black-box guess.
Intelligence that lives in a dashboard nobody opens is worthless.
The moment a high-value account crosses into the danger zone, SuccessEngine fires an Executive Save alert straight into Slack — with the account, the ARR at risk, the renewal clock, and the recommended play. Your CSMs act in the window where a save is still possible: the Latency Trap.
Start with a simple weekly export — no integration project, value in week one. Direct CRM connectors (Salesforce, HubSpot, Gainsight) follow.
SuccessEngine runs your book daily through the Silence Engine and flags every at-risk account, ranked by ARR.
Real-time alerts, clear next actions, and a running ledger of what you recovered.
B2B SaaS companies, Series A to B, £2M–£30M ARR, running a CS team that's flying blind between QBRs. If your health scores stay green right up until the day an account churns, that's the gap SuccessEngine closes.
Start with the free audit. See your Silence Tax before you spend a penny.
We score a sample of your book in 48 hours and show you the silent ARR you're carrying. No cost, no integration.
Book my free auditDaily scoring across your full book · Weekly Risk Intelligence Report · real-time Executive Save alerts to Slack · the full dashboard. Cancel anytime.
Start monitoringLarger portfolios, embedded CS AI transformation, or a fractional VP of Customer Success? Scoped to your team.
Talk to usThe audit is free and takes 48 hours. You'll see your Silence Tax before you commit to anything.
Get your free Silence Tax audit →