Do not go where the path may lead, go instead where there is no path and leave a trail.
Ralph Waldo Emerson
About Us
About CSEC
Benefits of Joining CSEC
About CSEC
Our network offers leaders a platform to stay informed of industry developments and best practices, as well as to build relationships with their counterparts in other organisations. We offer executives a safe space to share their knowledge and experiences, discuss emerging trends, and build lasting relationships that will benefit their organisations and the industry as a whole.
Why CSEC?
Benefits of Joining CSEC
About CSEC
The emergence of a networking group for customer success executives in Asia Pacific and Japan is a reflection of the growing need for such a community in the region. The region's unique cultural, economic, and regulatory environment has created specific challenges and opportunities for customer success management, which require a nuanced and localised approach.
Benefits of Joining CSEC
Benefits of Joining CSEC
Benefits of Joining CSEC
The group provides an essential forum for collaboration and knowledge-sharing. Members will be better equipped to enhance the overall customer experience, drive business growth in the region and experience positive impact on their own career trajectory.
Meet The Founders
Katerina Hanna, VP Customer Success APJ
Katerina is a Senior Customer Success executive with over 20 years’ experience in technology, financial services, business intelligence and human capital consulting sectors in Asia, Australia, Europe and USA. She is currently working at Ceridian as VP of Customer Success for APJ region. Katerina is ex Salesforce, Tableau, LinkedIn and Cisco. Her professional experience includes working as an Executive MBA Teaching Associate at the University of Warwick and Warwick Business School in the UK, and certifying as Leadership Coach by ICF, CTI and Leadership Circle.
Niki Clarke-Crossman, Director of Customer Success APAC
Niki is an experienced customer-first leader of Sales, Success and Services with a demonstrated history of working in Software (SaaS/non-SaaS), AdTech, MarTech and Media industries across various verticals and regions. Niki is currently at Coherent as Director of Customer Success for APAC. She formerly worked at Confluent, Datadog, Perx, TIBCO, Sizmek and Universal Music. In 2016 Niki founded a dog daycare company in Singapore. In 2021 Niki founded ThinkSuccess.Net, a platform designed to support and connect the APAC CS community with the rest of the world by providing the right tools and information to be better equipped to Succeed. Niki is currently halfway through her PhD which has a focus on Customer Success.